FAQs

 

PLACING YOUR ORDER

Which destinations will Ranchlands ship to?

We can ship to most countries, but shipping prices may need to be adjusted. If you aren’t able to ship to your desired location, just send us an email or call and we will help you troubleshoot.

Can I order from Ranchlands over the phone or in person?

We try to make the online shopping experience as easy as possible, but we are more than happy to take orders via phone or email. Just contact us 719.683.4244 or mercantile@ranchlands.com.

Can I change or amend my order once it has been placed?

If you need to change your order, don’t worry, it happens! We have a small window before your product will be added to the shop’s queue. The best and fastest way is to email mercantile@ranchlands.com within 12 hours of placing your order and describe what needs to be changed.

When will my order ship?

Since many products are made to order, please allow 2-3 weeks before you receive a shipping confirmation email.

Why does delivery take up to three weeks?

Our shop is small and we believe in handmade QUALITY goods. These things take time and diligence, so please understand that your item may take three weeks for delivery.

How can I track my order?

Once your order has been shipped, you will receive an email containing a Tracking Number to track your package.

RETURNS

What is your return policy?

We hope you’ll enjoy your product for years or decades to come. If you are unhappy with a product for any reason, we will accept a return within 30 days. Products must be returned in a new and unused condition. Non-salable items cannot be returned. Please note that monogrammed, custom-made, sample sale, and vintage items are final sale and cannot be returned.

How do I return my order?

Making a return is easy. You have 30 days to decide if you will keep your product. If you need to return an item submit a request via ourreturn center. Please note that Ranchlands cannot accept returns on customized product. This includes custom design work, personalized and embossed items. We cannot accept returns on sample sale items.

Will I be refunded the full value of my order?

Unless the product is faulty, the shipping and return costs will not be refunded. Sales taxes are also non-refundable. Refunds are issued to your original payment method. 

Where is my refund?

After we receive your return, we will have a team member check the product and then issue the refund. An email will be sent to you when the refund has been issued. Please allow two weeks for us to process returns. 

OTHER

How do I care for my Ranchlands leather goods?

Each of our leather goods are made from premium quality leather, which came from a living, breathing animal. As a result, it should be maintained with a little bit of love. Simply give your product an occasional cleaning and conditioning. Our favorite is Skidmore's Leather Cream. Visit our Repair and Care page to find out more about how to extend the life of your product.

How can I get my Ranchlands goods repaired?

We guarantee our products, but leather is a natural material that may eventually require maintenance and repair. Our shop is equipped to give your leather goods a second life--or third! Just give us a call or shoot us an email to discuss your needs.More info on our Repair and Care page.

How can I visit the Ranchlands shop?

We love to share our shop and meet the people who enjoy our products as much as us! Please contact the Ranchlands team if you are in the area and want to schedule a visit.

What is Ranchlands?

Ranchlands originated as a ranch-management company. We currently manage several hundred thousand acres across several states, on which we run cattle, bison, and horses. Our leathershop grew out of this core business as a way to diversify and supplement our income during times of drought.

Where can I learn more about Ranchlands?

The shop is just a single piece of the larger Ranchlands mission. Check out our other projects, including our ranch management philosophy at www.ranchlands.com.

Any additional questions?

You can contact us through our contact page! We will be happy to assist you.

RANCHLANDS STAYS

Can I bring my well-behaved dog?

Unfortunately we cannot accommodate any pets. Dog boarding facilities are available nearby in Alamosa.

Do you have a minimum number of nights stay?

Yes. Ranch vacations have a three night minimum.

Why can't I book one night for three months from now?

Our rooms are held for ranch vacation guests until 30 days prior to the check-in date. Overnight stay reservations are therefore only available within 30 days of your desired check-in date.

What is included in the pricing for a ranch vacation?

Our ranch vacation packages include lodging, ranch activites (such as horseback riding, guided hikes, naturalist tours, etc.), and three meals per day, beginning with dinner on your arrival day and ending with lunch on your departure day.

What is included in overnight stay?

Overnight stays include lodging and three meals per day, beginning with dinner on your arrival day and ending with lunch on your departure day. Ranch activities such as horseback riding are not included and cannot be added a la carte.

Can I bring my horse?

Ranch vacation guests may bring and board their horses at the ranch for $25/night. We provide an outdoor stall with dirt floor and water. We require proof of Coggins/health certificate, guests supply their own feed, must trailer their horse to the day's riding locations, and must be accompanied by staff member on all rides.

Do you accommodate allergies and food restrictions?

Absolutely! Please make sure to note any allergies or food restrictions when making your reservation.

Will my child be able to ride?

Children must be at least eight years of age to partake in rides on the ranch. We offer pony rides at the corrals for children under the age of eight. All minors (under the age of 18) must be accompanied by a parent or guardian for all activities.

Can I book a day ride through the Great Sand Dunes National Park?

Horseback riding is only available to guests staying with us on a ranch vacation package.

Is there a weight limit for horseback riding?

We cannot accomodate riders heavier than 230 lbs.

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