Paintrock Canyon Ranch is seeking a Hospitality Lead, the main representative of Ranchlands and Paintrock Canyon Ranch for guests at Camp. The Hospitality Lead is responsible for overseeing the day-to-day operations, presentation, and overall guest experience at Camp and is proactive, detail-oriented, and takes pride in creating an exceptional hospitality experience, maintaining high standards, and ensuring that every aspect of Camp runs smoothly.

This is a seasonal role that may lead to future opportunities within Ranchlands, its hospitality operations, or partner organizations for suitable candidates. We're looking for people interested in agriculture, conservation, education, and hospitality.

Responsibilities include but are not limited to:

• Take ownership of the overall guest experience, ensuring guests feel welcomed, comfortable, and well cared for throughout their stay.
• Coordinate with the Programs Director, Chef, Collective staff, and Camp Hand so guest needs, schedules, dietary requirements, and special requests are communicated and exceeded.
• Assist with guest pre-arrival communication, check-ins, check-outs, and preparing accommodations for arrivals.
• Monitor guest satisfaction, respond promptly and professionally to concerns, and use guest feedback to improve the experience.
• Continuously work to elevate guest experience and comfort, as well as the appearance of Camp.
• Educate guests about Ranchlands, Paintrock Canyon Ranch, its mission, ranch operations, conservation efforts, and surrounding environment, and connect guests with interests beyond Camp to the right Ranchlands team member.
• Oversee and execute breakfast and dinner service, ensuring meals are served on time, presented beautifully, and delivered to a consistently high standard.
• Represent Ranchlands’ food program by educating guests about the meat, produce, sourcing, and philosophy behind the food served.
• Keep dining spaces, table settings, linens, glassware, bars, and the coffee station clean and thoughtfully presented, and complete post-meal cleanup, dishwashing, food storage, and resets to food safety and sanitation standards.
• Conduct daily Camp walkthroughs, complete minor repairs to tents, furniture, kitchen equipment, and lighting, and follow larger maintenance needs through to completion.
• Develop and maintain inventory and restocking systems for bathroom amenities, cleaning supplies, beverages, kitchen supplies, lighting, and other Camp essentials.
• Clean and restock bathrooms and showers daily, including lighting the shower donkey to provide hot water, and safely light, maintain, and extinguish the campfire.

• Work is primarily performed outside in varying and extreme weather conditions for extended periods of time. Work may be performed inside buildings or barns in unregulated temperatures.
• Physical effort may be required to perform heavy manual labor in conjunction with other ranch staff.
• Ability to climb ladders, bend, reach, and stand for long periods of time.
• May be exposed to dust, odors, and noise associated with livestock and machinery.
• Ability to mitigate risks or physical hazards from machinery or livestock.
• Capable of lifting objects and equipment weighing up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.